The user has the right to withdraw from this contract of sale within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day the user acquired the material possession of the goods or if the goods make your order are delivered separately, at 14 calendar days of the day that the user, acquired the material possession of the last of those goods. To exercise the right of withdrawal, you must notify the company, either through the following email [ ...] or to the address indicated in the first paragraph of these T & C, with a clear and unambiguous reference you want desist from it. 

In case of withdrawal by the user, The Company will return all payments received, including delivery costs without undue delay and, in any case, no later than 14 calendar days from the date on which it is reported. the decision of the user to withdraw from this contract. The company will proceed to make said reimbursement using the same means of payment used by the user for the initial transaction, unless otherwise indicated, explicitly detailing the means of payment through which you want the return to be made. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, the reimbursement may be withheld until the goods have been received, or until the user has presented proof of the return of the same, depending on which condition is met first.

If the product arrives in poor condition due to transportation, the user also has the right to return it within 14 calendar days from the delivery date, so that Metalmarket solves the problem and it is sent back to the customer, if Upon re-manufacturing the product, the Customer will accept the waiting period in relation to the new manufacturing or repair without implying cancellation of the order or any compensation, and accepting the delivery period provided by Metalmarket.

If the material has arrived in poor condition, the user must indicate it on the delivery note of the carrier. No refund will be accepted for bad handling (assembly of the stop or tent deterioration of the product at the time of unpacking, cuts with cutter, etc.). Metalmarket is not responsible for the misuse of a product, and is an immediate condition of cancellation of warranty. In case of having signed in accordance with the delivery note of the merchandise, Metalmarket denies any responsibility if the material has arrived defective or if there has been the loss of packages or packages during the transport.

An original package received without damage is an important part of the value of a product. The original package also contains important information for the return of the products.

In case of return of the product or change, it will be the user who contacts the carrier company to proceed to its shipment to the Metalmarket premises, with the user running the costs of returning the Product.